Frequently Asked Questions
The questions we hear most on WhatsApp, answered briefly. Not covered here? Message us; a person replies around the clock.
Live TV channels, a film and series library and a programme guide, delivered over your internet connection. You watch through a player app on your own TV, stick, box, phone or computer, using a login we send you.
Almost certainly. Samsung, LG and Android or Google TV sets, Firestick and Fire TV, Android boxes, Apple TV, iPhone and iPad, MAG boxes, Enigma2 receivers, Windows and Mac are all supported. If your TV has none of these, a low-cost streaming stick in the HDMI port solves it.
About 15 Mbps per stream is comfortable for HD and about 30 Mbps for 4K. Stability matters more than peak speed, so a cable or 5 GHz Wi-Fi helps more than a faster package.
Yes. Ask on WhatsApp for a 24-hour trial. Run it in the evening, on the screen you watch most, so you see how it performs when it counts.
Usually 5 to 15 minutes. Your login and the name of a suitable player app arrive by WhatsApp or email.
A connection is one stream playing at a time. Install your login on as many of your devices as you like; the plan limits how many play at once. Plans come with 1, 2 or 3 connections.
Most live channels have a full guide, and many offer catch-up so you can start a recent programme from the beginning.
No. Plans run for 3, 6 or 12 months and simply end unless you renew. You can renew, extend or add connections at any time through support.
When you order on WhatsApp we send the payment options available for your country. These usually include card and common online payment methods.
Message support on WhatsApp with the channel name and the time it happened. Many issues are a setting, such as the guide time zone or the player decoder, and are solved in minutes.
Your Screen, Your Channels, Today
Join thousands of viewers who switched to Aero IPTV. Choose a plan or ask for the free trial; your login usually arrives within 15 minutes.